Account Deletion

You can permanently delete your Risely account from the app or request deletion by email. This page explains what happens and how to do it.

Delete your buyer account

If you use Risely to order food, you can remove your buyer account as follows:

1. Open the Risely app and go to Profile
2. Open the menu and choose Delete account
3. Review what will be removed, then confirm deletion

On the web, signed-in customers can also delete from My Profile.

When you delete your buyer account:

• Your buyer profile will be removed from Risely
• Saved delivery details on your device will be cleared
• You will be signed out
• This action cannot be undone

Delete your restaurant partner account

If you manage a restaurant on Risely, delete your partner account from the partner app:

1. Open the Risely Partner app and go to Profile
2. Scroll to the Account Deletion section
3. Tap Delete account
4. Review what will be removed, then confirm deletion

When you delete your restaurant account:

• Your restaurant will be removed from Risely
• Customers will no longer see your listing or menu
• You will be signed out of the partner app
• This action cannot be undone

Need help instead?

If you are having trouble with your account but do not want to delete it, our support team can help with orders, payments, menu updates, and login issues.

Request deletion by email

If you cannot access the app, email hello@risely.ng from the address linked to your account. Include your registered phone number and whether you are a buyer or restaurant partner. We will verify your identity before processing the request.

Data retention

After deletion, we remove your profile and account access from our active systems. Some information may be retained where required by law, for fraud prevention, or to resolve disputes. See our Privacy Policy for more details.