Refund Policy

At Risely, we want every order to arrive correctly and on time. This Refund Policy explains when refunds may be issued and how to request one.

1. Eligible refund situations

You may be eligible for a refund if:

• Your order was not delivered
• Items were missing from your order
• You received the wrong items
• Food arrived significantly damaged or unsafe to consume
• The restaurant cancelled your order after payment
• You were charged incorrectly (duplicate charge or wrong amount)

2. Situations that may not qualify

Refunds may be declined or partially approved when:

• The order was delivered as described and on time
• You provided an incorrect delivery address or contact details
• You were unavailable to receive the order without prior notice
• You changed your mind after the restaurant has started preparing the food
• The issue is related to taste preference rather than order accuracy or quality

3. How to request a refund

Contact us as soon as possible — ideally within 24 hours of delivery — with your order number and a brief description of the issue.

• Phone: 08169894193
• Email: hello@risely.ng

Including photos of incorrect or damaged items helps us resolve your request faster.

4. Refund processing

Approved refunds are returned to your original payment method. Processing times depend on your bank or payment provider and may take 3–10 business days after approval.

In some cases, we may offer a replacement order, account credit, or partial refund instead of a full refund, depending on the circumstances.

5. Cancelled orders

If you cancel before the restaurant starts preparing your order, you should receive a full refund. If preparation has already begun, a partial refund or no refund may apply based on restaurant policy and order status.

6. Restaurant partner disputes

Risely reviews refund requests fairly and may coordinate with restaurant partners to confirm order details. Our decision following review is final for platform-facilitated refunds.

7. Contact