Risely (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, mobile app, and related services (the “Service”).
1. Information we collect
We may collect the following types of information:
- Account information: name, phone number, email address, and password
- Delivery information: delivery address, location preferences, and order history
- Payment information: payment method details processed by our payment partners (we do not store full card numbers)
- Device and usage data: app version, device type, IP address, and interaction logs
- Communications: messages you send to customer support
2. How we use your information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to enquiries
- Improve our app, services, and user experience
- Send order updates, service notifications, and promotional messages (where permitted)
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. How we share information
We may share information with:
- Restaurant partners to fulfil your orders
- Payment processors to complete transactions securely
- Service providers who help us operate the platform (hosting, analytics, messaging)
- Authorities when required by law or to protect rights and safety
We do not sell your personal information to third parties.
4. Location data
Risely uses location information to show nearby restaurants and enable delivery. You can manage location permissions in your device settings. Some features may not work properly if location access is disabled.
5. Data retention
We retain personal information for as long as needed to provide the Service, comply with legal requirements, resolve disputes, and enforce our agreements.
6. Security
We implement reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict use of your personal information. You can delete your account from the app or request deletion by email — see our Account Deletion page for instructions.
8. Children’s privacy
Risely is not intended for users under 18. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date.
10. Contact us
Contact 08169894193 or hello@risely.ng.