Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Risely website, mobile application, and related services (collectively, the “Service”) operated by Risely (“we”, “us”, or “our”). By using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use Risely. By creating an account or placing an order, you confirm that you meet these requirements.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at hello@risely.ng if you suspect unauthorized access.

3. Orders and payments

When you place an order through Risely, you enter into a contract with the restaurant for the food and with Risely for delivery facilitation and platform services. Prices, fees, and availability are set by restaurants and may change without notice.

Payments are processed through approved payment providers. You agree to pay all charges associated with your order, including item prices, delivery fees, and applicable taxes.

4. Cancellations and refunds

Order cancellation and refund eligibility depend on order status and restaurant policy. See our Refund Policy for full details. Contact us at 08169894193 or hello@risely.ng for assistance.

5. Restaurant partners

Restaurants using Risely agree to provide accurate menu information, prepare orders promptly, and comply with applicable food safety and business regulations. Risely may suspend or remove partners who violate these standards or these Terms.

6. Acceptable use

You agree not to:

• Use the Service for unlawful, fraudulent, or abusive purposes
• Interfere with the operation or security of the platform
• Submit false information or impersonate another person
• Scrape, copy, or reverse engineer any part of the Service without permission

7. Intellectual property

The Risely name, logo, app design, and platform content are owned by Risely or its licensors. You may not use our branding without prior written consent.

8. Disclaimers

The Service is provided “as is” and “as available.” We do not guarantee uninterrupted access. Food quality and preparation are the responsibility of restaurant partners, though we work to maintain high standards across our network.

9. Limitation of liability

To the fullest extent permitted by law, Risely shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid for the relevant order.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

11. Contact